2MINSPLANK
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Support

Last updated: October 5, 2026 · We reply within 2 business days

Contact us

Email support@gokulkrish.com and we'll get back to you within 2 business days. Support is provided in English.

To help us solve it faster, include: your iPhone model, iOS version, and app version (Settings → About in 2minsplank), what you expected, what happened, and the steps to reproduce it. Screenshots or a screen recording are welcome. Never send your Apple ID password, card number, or other secrets.

Subscriptions and billing

2minsplank Pro is sold and billed by Apple, not by us. We can't charge, refund, or cancel on your behalf — but we can help you find the right place.

  • Manage or cancel: iPhone Settings → your name → Subscriptions, or the App Store app → your profile → Subscriptions. Cancelling stops the next renewal; the current period runs to its end.
  • Refunds: request them from Apple at reportaproblem.apple.com. Apple decides refund requests.
  • Restore a purchase: open the paywall or Settings in 2minsplank and tap Restore Purchases.

If Pro didn't unlock after a successful purchase, email us the plan and the approximate purchase date. We can check the entitlement record; you don't need to send receipts with payment details.

App locks and Screen Time

2minsplank uses Apple's Screen Time to lock the apps you choose. If something isn't locking or unlocking as expected:

  • Confirm Screen Time access is granted in iOS Settings → Screen Time → 2minsplank, then open 2minsplank once so it can refresh your lock schedule.
  • Check that the apps you want are selected in 2minsplank. Free covers three app locks; Pro covers categories, unlimited locks, and custom Lock Time.
  • If you're still locked after a completed plank, open the app, complete a short session again, and confirm you see the unlock confirmation screen before closing the app.
  • Emergency Unlock is an escape hatch you enable in the app's Settings. When on, it lets you unlock early without a workout, within the allowance shown there.

Camera and form coaching

Plank detection runs entirely on your iPhone; camera frames are never uploaded. If the timer won't start or the coach keeps asking for better form:

  • Allow camera access in iOS Settings → 2minsplank → Camera, then reopen the app.
  • Place the iPhone about two metres away with your full body in frame — a side-on view at floor level works best.
  • Keep the phone steady — a propped phone or tripod gives the most consistent results.
  • Use even lighting; strong backlight or a dark room makes pose detection less reliable. A pause on "Good form" is the coach waiting for a correction, not a crash.

Widgets and Live Activity

Add the Home Screen widget from the iOS widget gallery: touch and hold the Home Screen, tap Edit → Add Widget, then choose 2minsplank. If the widget looks empty, open the app once so it can refresh its snapshots.

The streak-deadline Live Activity counts down to your deadline on the Lock Screen and Dynamic Island (on supported iPhones), so you can see how long is left to keep your streak. The Home Screen widget shows your streak and today's status.

Data and privacy

Your workout history, locked-app choices, and camera frames stay on your device. Analytics, crash reports, purchase records, and returning-user offer records are described in the Privacy Policy.

  • Local data: deleting the app removes the history and settings stored on your iPhone.
  • Remote records: to request access to or deletion of pseudonymous service records, email us. Include your approximate install date and any purchase date so we can locate the records; see the Privacy Policy for details.

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